Frequently Asked Questions

 

GENERAL

What is Book The Cinema?

Book The Cinema is a service that lets you book a private, VIP cinema event. Pick a cinema, select a movie of your choice and personalise the experience to meet your needs. You can rent the whole cinema screen to yourself. We want you to have complete control as to how you would like to organise your private cinema event. Our mission is to deliver an unforgettable movie-watching experience for you and your loved ones.

How do I book a private party/event? 

You can book your event on our website www.bookthecinema.com.

How much time in advance should I book an event?

You can book your event a minimum of 72 hours in advance excluding the day of the booking up to 6 months from now.

What kind of movies can I choose?

You can choose either the latest cinema releases or your favourite classics from our extensive movie database. We will be increasing our selection of classic movies all the time, so check back regularly.

How many guests can I bring? 

It's up to you! If you want a romantic event for just you and your partner you can select just 2 guests. If you want to book a big party for 20, 30, 40 or 50 guests then it will depend on your selected cinema and the size of the screen. But in most cases, a cinema screen can accommodate at least 20 guests. The system will tell you the limits per location as you go through the booking process.

Can I choose any cinema that I want?

You can choose any cinema from our cinema list. There are over 70 locations for you to pick from across the UK and we will be adding more all the time.

EVENT

How do I give tickets to my guests?

Once your event is confirmed, you can access your e-tickets within “My bookings” on our website and from there share them with your guests.

Will I have time to socialise with my guests before my event starts? 

You can arrive at your selected cinema up to 30 minutes before the event starts, and you will be able to socialize with your guests at your assigned screen. 

How to move my booking to a different date?

Unfortunately, we cannot accommodate booking date amends so you will need to cancel your original booking and then create a new booking. 

How early should I arrive for my event? 

You should try to arrive at least 15 minutes before your event begins. 

Is there anything I will need to bring before the event?

Each guest will need to bring their own ticket to the event. You are not required to bring anything specific. You can buy food and drinks from your selected cinema menu in advance through our website, and the cinema will arrange everything for your event.

Can I bring my own food?

You cannot bring your own food, however, you can buy food and drinks in advance from your selected cinema menu using the Book The Cinema website. 

Do I have to order food and drinks beforehand?

You can purchase food and drinks in advance while you are completing your booking on the Book The Cinema website. You can also add food and drinks to your booking after your original booking has been made to as late as 72 hours before your event starts.

If you want additional food and drinks on the day, you can purchase them at the concession stand.

How will I get my food and drink on the day of the event? 

The pre-ordered concessions will be prepared and delivered to the auditorium before the event starts.

Can I bring decorations?

You can bring decorations such as standing decorations or costumes for your guests. Please note decorations cannot be fastened/stuck to walls or seats. Any helium balloons brought by guests must be weighted down. 

Is there a way to add a personalised message on the cinema screen before the movie? 

Yes, you can create a 30-second video with a personalised message to be shown before the movie. The 30-second video can contain your favourite photos or video with personalised messages. This can be completed through our website by going to your booking and adding personalisation up to 72 hours before the event. Please be aware that the cinema must approve this content before it is made available on the big screen.

Will there be a delay with the approval of my personalised message video? 

The cinema is notified every time a new video message is submitted for review. The average review time is 24 hours and there should be no further delays subject to your personalised message video not violating our terms & conditions. You will be notified via email whether your video has been approved or rejected.

Can I change the number of guests I booked for? 

Yes, you can as long as it is no later than 72 hours before the event via the Book The Cinema website. You can add or remove guests, however, as this is a private booking there is a minimum fee for the event and reducing the number of guests may not reduce the cost of the booking. You will receive a reimbursement for the cancelled seats as long as the total seats booked are above the minimum required to hold the event.

Can I cancel my event?

You can cancel your event anytime. In order to ensure you receive a full refund, we would recommend cancelling a week before the event is due. Please see our terms & conditions for more details.

I have paid for my event but haven’t received an email confirmation. What should I do?

Please check your Spam folder. If you don’t find the email there, please contact us through the following link: https://www.bookthecinema.com/contact/

How long do I need to wait for my event to be confirmed after payment is made?

You should receive an email immediately confirming payment has been processed and you have successfully completed your booking. Please check your Spam folder. If you don’t find the email there, please contact us through the following link: https://www.bookthecinema.com/contact/

How long should I wait for the cinema to provide me with available dates and times, when they are not immediately available for choosing? 

Please note the earliest event you can book is 3 full days after the day you are creating your booking. Between days 4 and 7, your event will require Cinema approval. You can request anytime, morning, afternoon, or evening time slots. Once you have requested these, the cinema will review your request and send back the suggested next step. You will receive an email notification once the cinema answers your request. Events taking place after day 7 will be automatically approved.

PRICING

How much does it cost?

Price may vary per cinema but the minimum cost for your private cinema event is £250. This will increase should you book a party with more than 20 guests.

How do I pay for the event?

You can pay for the event through our website using either your credit or debit card.

How do I receive a reimbursement for my cancelled event?

You can cancel your event at any time but to receive a full refund, you must cancel at least 1 week before the date the event is due. The refund will be made to the original debit card where possible. Please see our terms and conditions for more information.

Where can I confirm that I have paid for my event?

You will receive an email notification with the relevant details and your invoice attached.

Will I need to pay anything additional upon arrival?

You will not need to pay anything additional upon arrival unless you choose to purchase extra concessions items on the stand.

We always follow national rules about film ratings, and if you’re lucky enough to be looking younger than the film’s rating, the cinema would have to ask to see some ID, even though this is a private event. 

Our partner cinemas accept all the following forms of ID:

  • Passport
  • Photo driving licence
  • Student/school pass or International Student Identity Card (ISIC) (this must show your photo and date of birth)
  • Citizen Card
  • PASS-Scheme card
  • Prove-it Portman Card
  • Connexions Card
  • ValidateUK card
  • ODEON Proof of Age Card

If you get asked to present ID and do not have a valid form ID with you, you will not be able to attend the event. This is due to the licensing which is set by the British Board of Film Classification.